Appeal to ACD

If you have encountered a problem with some aspect of our service, please let us know.  We are interested to hear from you, and if we are wrong, will always do what we can to put things right.If you wish to make an Appeal to the Afghanistan Customs Department, please click here and complete the Appeal Form telling us:

  • Your contact details.
  • Where and when the problem took place.
  • What went wrong.
  • What you would like to see happen.

You can be sure that Customs will pay attention to your complaint, that we will provide a full response to your complaint within 5 working days, and that your dealings with us will stay strictly confidential. if you wish to make an appeal , please click here to download an Appeal form fill it in and Send it to the following Email Address Appeals@cr.mof.gov.af .